Overview |  FAQ |  Travel Agent Stories |  Regional Contacts
Sales Agreement Sample

FAQ

Is MedjetAssist different from travel-insurance benefits because it will take my client to the hospital of his or her choice whether or not it's deemed medically necessary?

Yes. The vast majority of evacuation benefits in standard insurance will only take your client to the nearest adequate facility; whereas, the attending physician or the provider’s medical director will determine whether it is “medically necessary” to evacuate your client. In other words, they get to decide whether or not your client’s condition even merits a transport. With MedjetAssist, as long as the member meets the transport criteria (inpatient status at both ends) and all safety issues have been considered, the decision for transport and hospital of choice is up to our member.

What else makes MedjetAssist's benefits different from standard travel insurance evacuation benefits?

Because MedjetAssist is a pre-paid membership program, all expenses of the transport are covered from bedside to bedside, where other programs may include deductibles, claim forms, co-pays and significant out-of-pocket expenses. Also, MedjetAssist has no pre-existing condition exclusions for those under the age of 75, no adventure travel, natural disaster, nor terrorism exclusions.

Will you rescue my client in any medical emergency no matter where he or she may be?

Although MedjetAssist cannot guarantee evacuation from remote locations that do not have a accessible landing strips, we have a network of authorized affiliate air medical providers throughout the world. Many of these have specialized capabilities, allowing better access to more remote areas. MedjetAssist will supervise the entire process from start to finish.

What constitutes a “family” under the family plan membership, and can a family member accompany my client during a transport?

A family shall include the primary member, spouse or domestic partner sharing the same household and up to five dependent children up to age 19 or up to age 23 if a full-time student. Family members, business associates and/or traveling companions may accompany the patient at no additional cost provided space is available and patient care is not comprised.

Is an air medical transport expensive?

Yes. Domestic air medical evacuation services normally average $10,000 to $20,000 while international transports can exceed $75,000. As a MedjetAssist member, the membership fee is the only expenditure for complete domestic and international protection.